About your order
When do you ship my order?
If you order Monday - Friday before 17:00 (CET) we will ship your order the same evening. If you order after 17:00 CET, or if you order during weekends or holidays we will send your package the following weekday
How much does shipping cost?
Shipping is on us, no matter where you live!
How long does shipping take?
We always send your order the same day you order or the following weekday. After that it is up to the post offices.The delivery times below are only estimated, please note that during some periods it may take longer.
About the hair
Which color should I buy?
We offer a variety of colors to choose from. Your hair color does not need to be an exact match as our hair extensions are dyed to suit many different hair colors. If you have different colors in your hair you can buy two packages with different colors to make sure that they match. If you need further assistance with choosing a color you can contact us and send us a picture of your hair and we will try to help you. When you receive the hair you will be able to see the color through the package. If the color does not match your hair you can always return the package to us within 14 days. Just make sure to not open the package.
Which method should I use?
There are pro’s and con’s to all hair extension methods and which one suits you is very individual and depends on the condition of your hair. We recommend that you talk to your hair extension stylist when choosing a method. Clip on hair extensions are easy to attach and remove by yourself and are easy to take care of. However, they do need to be removed before bedtime every night. Cold fusion and hot fusion extensions are semi permanent and can last up to 3-4 months before they need to be removed. They do require some care. Tape extensions are also semi permanent and last up to 2 months before they need to be removed. They also require some care.
How do I take care of my hair extensions?
How you take care of your hair extensions depends on which method you use and whether you use human or synthetic hair. We have specified our hair extension care recommendations under Care on the product page.
How much hair do I need?
How much hair you need depends on the length and thickness of your own hair as well as your desired look. We have specified our recommendations on the different hair extensions’ category pages.
How much does the hair weigh?
How much the hair weighs depends on which method you use and the length of the hair. The weight is specified in our shop under Details on the product page.
How long do hair extensions last?
The lifespan of our hair extensions depends on the method you use, how often you wear them and how well you take care of them. Our human hair clip on extensions last from three months and up to one year. The cold fusion (stick hair), hot fusion (nail hair) and tape human hair extensions last from 2-6 months, depending on how well you take care of them. The reason for the shorter lifespan is that you wear the extensions every day.
Where is the hair from?
All our hair is made from Indian remy hair, known for its durability and high quality.